Family Tree Apparel

Returns, Refunds & Exchanges

Last updated August 20, 2026

Our Return Promise

Eligible Items May Be Returned Within 30 Days After Delivery

Return Eligibility

To qualify for a return, an item must be:

• Unworn other than for a reasonable try-on
• Unwashed, unused and unaltered
• In its original condition
• Returned with any original tags
• Accompanied by the order number or proof of purchase

Items showing signs of wear, washing, damage after delivery, odors, stains or alteration may not qualify for a refund.

Items That Cannot Be Returned

• Gift cards
• Personalized or custom-made products clearly identified as nonreturnable before purchase
• Items clearly marked “Final Sale” before purchase
• Items damaged through misuse, improper care or normal wear

Sale items remain eligible unless they were clearly marked Final Sale before purchase.

Starting a Return

Before mailing anything, contact Family Tree Apparel through our Contact Us page within 30 days after delivery.

Include your order number, the item you want to return and the reason for the return. We will review the request and provide return instructions. Returns sent without sufficient order information may be delayed.

Return Address

After approval, eligible returns should be mailed through USPS to:

Because this is a P.O. box, please contact us before using UPS, FedEx or another carrier that might require a physical street address.

Return Shipping Costs

Customers are responsible for return shipping costs when returning an item because of fit, preference or a change of mind.

Family Tree Apparel will cover reasonable return shipping costs when we confirm that an item arrived damaged, defective or different from what was ordered.

Original shipping charges are not refundable for preference-based returns. No restocking fee is charged.

We strongly recommend using a trackable shipping service and retaining the receipt until the return is completed. We cannot confirm receipt of a return until it is delivered to the approved return address.

Exchanges

To keep exchanges simple and prevent items from becoming unavailable, we do not process automatic one-for-one exchanges.

The fastest way to obtain another size, color or product is to place a new order and return the original eligible item for a refund.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective or incorrect, contact us as soon as possible—preferably within seven days of delivery.

Include your order number, a description of the problem and clear photographs of the item and packaging when possible. After reviewing the issue, we will provide an appropriate solution, which may include a replacement, refund or return instructions.

Refunds

After an eligible return is delivered, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within five business days after inspection. Your bank or payment provider may require additional time to post the refund.

If more than 10 business days have passed since we approved your refund, please contact us through our Contact Us page.

Order Cancellations & Fulfillment Delays

If you need to request a cancellation, contact us as soon as possible. We cannot guarantee cancellation after an order enters processing or ships.

If Family Tree Apparel cannot ship an order within the timeframe communicated at purchase, we will notify the customer and provide the option to consent to the delay or cancel the affected order for a full refund, as required by applicable law.

Your Legal Rights

Nothing in this policy limits any rights or remedies available to customers under applicable law. If applicable law provides greater protection than this policy, the applicable legal requirement will control.

Need Help With a Return?

Contact us with your order number and we’ll help you determine the next step.