Shipping Policy
At Family Tree, we want your order to reach you quickly and safely. We offer a range of shipping options to meet your needs, including standard, expedited, overnight, and international delivery.
Holiday Shipping Deadlines
To receive your order in time for December 25, 2025, please place your order using the appropriate shipping method by the deadlines below (all times Mountain Time):
Economy: December 10, 2025 by 11:00 AM
FedEx Ground®: December 12, 2025 by 11:00 AM
International: December 17, 2025 by 11:00 AM
Two-Day: December 18, 2025 by 11:00 AM
Overnight: December 19, 2025 by 11:00 AM
Orders placed after these dates may not arrive in time for the holidays.
Economy Shipping
Cost: Free on orders over $99; $10 for orders under $99
Delivery: 3–10 business days after shipment (carrier delays possible)
Carriers: USPS, FedEx, OnTrac, DHL, or UPS
Notes: Customers in remote areas should provide both a PO Box and a physical address to ensure delivery.
FedEx Ground® Shipping
Cost: $15 per order
Delivery: 2–7 business days after shipment
Notes: Some remote addresses may require final delivery via the postal service.
Two-Day Shipping
Cost: $35 per order
Delivery: Typically 2 business days after shipment
Cutoff: Orders must be placed by 11:00 AM MT on business days to ship the same day. Orders after this time will ship the next business day. Weekends are not included in processing.
Carriers: FedEx or OnTrac
Overnight Shipping
Cost: $55 per order
Delivery: 1 business day after shipment
Requirements: Must include a physical street address; P.O. Boxes are not eligible
Cutoff: Orders placed by 11:00 AM MT on business days will ship the same day. Orders after this time will ship the next business day. Weekends are not included in processing.
International Shipping
Canada: Flat rate of $65 via FedEx International Economy®, including duties, taxes, and handling. Delivery generally takes 2–10 business days.
Other International Orders: Please contact our Customer Experience team to arrange shipping and receive a return label if needed.
Parcel Protection
Family Tree offers optional Parcel Protection for $1.99 per order, covering lost, stolen, or damaged packages up to $2,000 in value.
Important Details:
Must be selected at checkout; cannot be added afterward
Non-refundable
Not available for returns, exchanges, or international orders
Claims must be submitted within 30 days of shipment
Exclusions include:
Incorrect addresses entered at checkout
Delays due to weather or carrier issues
For claims, contact customerexperience@familytreeclothing.com.
General Notes
All outbound shipping fees are non-refundable
Carrier delays may affect delivery times
Always use tracking information to monitor your package
